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General Information


Getting Your Ticket

You can print your ticket at home or collect it at the station. If you decide to collect your Eurostar tickets from the station, you can use either the Eurostar self-service ticket machines or Eurostar ticket desk at your departure station. You will need your booking reference and the credit card you used to book the ticket to use the self-service machines. If you’re collecting from the ticket desk the cardholder will need to be present with ID.

ID Documents

Regarding passport validity or visa requirements, please always check with your local embassy or consulate before making a booking to ensure you have the correct requirements.

To travel on Eurostar you need either a valid passport, or a national identity card (EEA citizens and Swiss nationals). Babies and children must have their own valid travel documents. If you are married but your passport is in your maiden name, it shouldn’t normally cause any difficulties, but please take a copy of your marriage certificate with you when you travel, just in case.

Luggage Allowance

One of the great benefits of travelling with Eurostar is that you only need to check in any luggage if you’re taking more than your allowance. There is no luggage weight restriction on Eurostar – you just have to be able to carry your own bags onto the train.

Adult tickets: 2 pieces of luggage (up to 85cm long), and 1 piece of hand luggage.
Child tickets (4 to 11 year olds): 1 piece of luggage (up to 85cm long), and 1 piece of hand luggage.

Children under 4 years old travel free with Eurostar, so they don’t have to be included in your booking and won’t need a ticket. They won’t have a seat and don’t have a luggage allowance, so they’ll need to sit on the lap of a parent or guardian. Pushchairs, strollers and prams travel for free in addition to your individual allowance. You’ll just need to fold your pram and store it in the luggage racks in your coach.

Extra luggage: If you’d like to take more than the standard luggage allowance with you, or heavy or oversized items, you can – you’ll just need to use our registered luggage service.

Excess luggage: If you arrive at the station with more than your luggage allowance and you haven’t booked it into our registered luggage service, you’ll either be charged an excess luggage fee or be asked to register your luggage before departure.

Travel Classes

Standard Class - Great value fares, with concessions and special offers available. Check in 30 minutes before departure. Selection of Waitrose food and drinks at the bar buffet. No weight restrictions on luggage. Take up to 2 bags, plus one item of hand luggage free.

Standard Premier - Check in 30 minutes before departure. Dedicated coaches with spacious seats and power sockets. A light meal with hot and cold drinks served at your seat. Complimentary magazines on board. Free luggage allowance of up to 2 bags, plus one small item of hand luggage.

Business Premier - Flexible tickets with dedicated ticket offices and boarding guarantee. Check in just 10 minutes before departure. Exclusive business lounges. Dedicated coaches with spacious seats and power sockets. Three course gourmet meal and drinks served at your seat. Taxi booking service in the lounges and on board. Complimentary newspapers and magazines in the lounges and on board.


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