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Useful Travel Information


Baggage Rules & Fees 

Additional baggage fees may apply. For more details, click here: Baggage and Carry-On Fees. Since the baggage fees may change, we recommend that you contact the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees.



If you have requested a seat to be assigned, we will send your request to the airline. Airline may or may not be able to confirm your request. At times airlines may not be able to assign specific seats or seats sitting together. Occasionally seats can be assigned only at the check-in counter at the airport.


Cancellation of Flights

Most airline tickets are 100% non-refundable and non-transferable. In certain cases where the airline may allow cancellations, we will be able to process refunds less Airline penalties. Please call us or email to find out the penalties. Ticket cancellations/refunds must be processed prior to the scheduled departure time of the first flight segment by calling our customer service center. In case of a NO-SHOW the ticket is 100% non-refundable.


Voluntary Flight Changes 

Although most itineraries/tickets allow changes, as per airline policy - the majority of these itinerary changes require the issuance of a new ticket. All changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline has the final authority regarding itinerary changes and penalties.


Involuntary Changes (Changes done directly by the airline) 

Airlines may make changes to a scheduled flight itinerary that is beyond our control. In these cases, if the airline notifies us with a viable option, we will send you an email with the changes as well as the option the airline is offering. If the airline does not provide us with a viable option, as a valued customer, your reservation will be reviewed and assisted by one of our Schedule Change Specialists.


Refund timelines 

It may take up to 3 weeks or more to process your refund depending upon airline terms and conditions for refunds. Once your refund is processed, your financial institution may take up to 10 business days to post the credit to your account, and in some cases upto 2 billing cycles to show the credit on your statement.

Your refund will be processed to your original method(s) of payment 

Your refund receipt email contains details regarding your refund amount, how, and when you'll get your refund. 

If your credit card statement includes a charge from a third party (e.g., a low-cost airline, other suppliers), you will receive your refund from that third party, not Goway. Please contact the respective third party regarding refund timelines and related questions.


Travel Protection Plan 

If you have not already purchased the Travel Protection Plan, we recommend purchasing our Travel Protection Plan. The coverage you have purchased will only cover the arrangements booked through the website in which you have purchased your protection plan. You should review detailed rules on the protection plan by reading the Description of Coverage.


Valid Photo ID

A valid government photo I.D. must be presented by all travelers in order to board flights. Minors traveling domestically with parents generally do not need a photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant's age. More information


Checking in for Domestic Flights (within United States) 

  • It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time for International flights. 
  • Please allow extra time if traveling with children or need assistance boarding the aircraft 


Checking in for International Flights 

  • It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time
  • Please allow extra time if traveling with children or need assistance boarding the aircraft
  • NOTE: The airlines reserves the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. Check-in times can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying with the required check-in time.


Passport / Visas

For international travel, all passengers must be in possession of valid travel documents such as tickets, passport, visas, transit visas, Schengen Visas and all other entry permits. Your passport must be valid for 6 months from your return date. It is solely the responsibility of the passenger(s) to arrange for all documents needed to enter the country you are traveling to, or passing through in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate General to prevent any issues at time of boarding.


Operated by... (Flight number/details) 

Please note that your flight itinerary may consist of flights that are operated by what is called a “CodeShare” partner of the airline on which you are traveling. It is for this reason we advise you to make sure that you check-in and board your flight at the corresponding airline’s terminal. For example – The flight number on your itinerary may indicate a United Airlines flight number but in fact this flight may be “Operated by Air Canada" in which case you are required to check-in at the Air Canada ticket counter and board at the corresponding Air Canada gate. The same would be likewise for other airlines too.


Fare Changes

Prior to ticketing, all fares are subject to change. In these rare cases, we reserve the right to notify you of any rule or fare changes within three (3) business days. As a courtesy to our valued customers, we will absorb the difference of the fare up to $25.00 per passenger. In the event that the fare difference is higher than $25.00, you will have the option to not purchase this ticket and your credit card will not be charged.


Up-to-the-Minute Flight Details

Check the details of your itinerary, E-ticket status by visiting our Check My Booking page.