You can count on us. But don’t just take our word for it. Take the word of the people who have travelled on dream vacations with Goway in the past. With Trustpilot, you can read the attributable reviews of certified passengers who’ve travelled with Goway and rely on them to give you honest feedback about what it’s like to travel with us.
And the feedback is that we’re pretty darn good. Excellent, even. We aren’t simply tooting our own horn here. We’ve got the reviews to back this up. And these reviews tell a story about what kind of travel company we are.
We share the world because we love to travel. But that love comes with a responsibility to make sure we share it in the most positive way imaginable. We aren’t happy with our job unless you’re more than satisfied with our services and would recommend us to family and friends. This goes for our interactions with travel partners as well. If you’re an agent working with Goway to craft a dream vacation for a client, we want you and your traveller to be happy with the entire travel process, from that first inquiry email to that final landing back home at the end of a trip.
That’s where Trustpilot comes in. Trustpilot acts without bias and ensures that our travellers are asked for their feedback without any intervention or persuasion by us. With this vulnerability comes credibility, allowing us to capture and showcase our travellers’ candid thoughts and experiences. They verify these reviews and post them publicly online for anyone to see. Have a look for yourself to see what our travellers say. But we’ve pulled out five key facts about our Trustpilot reviews that we want to share with you.
1. We have an “Excellent” rating from over 3,000 reviews
On Trustpilot, we’re rated “excellent’ from over 3,000 reviews from certified travellers. That’s pretty good. But we’re not satisfied. We want this rating to be even higher! But we’re glad to see that the vast majority of our travellers love the trips we send them on and the service they get from our team of Destination Specialists. We believe our experts are the best in the business, and it shows.
2. Trustpilot reviews are verified
Have you ever seen a sketchy website that boasts of having “Over one million 5-star reviews” and yet when you look into it, every review is from some person with a first name and a random collection of numbers attached to it? Where it’s clear that they have one million reviews…from bots? But you don’t have to worry about that with Trustpilot. With Trustpilot, every single review is verified, so you’ll only get feedback from real people who actually worked with us on planning a vacation. Our customer experience team even personally verifies the information above and beyond what Trustpilot does, so you can believe that what you read on Trustpilot is authentic.
3. Our reviews reflect the entire travel experience, not just the booking process
To let you in on a little secret, some people don’t do this. Some folks simply post reviews of the booking process and present these reviews as if they stand in for every aspect of the customer experience. But we’re not satisfied with simply giving excellent service when planning a trip. We want the trip to be exceptional as well, so we incorporate the actual travel experience into our reviews. When you’re trying to decide what company to plan a vacation with, you probably want to know how the actual vacations it plans turn out. We do showcase a few pre-travel reviews (some people had their trips cancelled or cut short over the previous two years and experienced our Destination Specialists going above and beyond to help them out), but we don’t limit our reviews, nor do we juke the stats so you’re only reading about one aspect of the travel process.
4. The feedback helps us get better
We don’t just get people to review their trips with us so we can have a fancy Trustpilot score listed on our homepage. We get travellers to offer honest reviews so we can improve from the feedback. We’re committed to getting better and streamlining the travel process. We want to know what did and didn’t work. We love hearing about happy memories on a Goway vacation, but learning about things that didn’t turn out so well is just as useful to us. We also know that travel often comes with some risk of things unexpectedly going wrong—the past two years are proof of this. So when these issues do arise, we want to have procedures in place to help travellers, to improve our services, and to make sure that we’re constantly doing more to deliver a dream vacation for our travellers. This feedback is essential and it helps us get better as a company.
5. We work with Trustpilot to improve our engagement with travellers
Our customer experience team also works with Truspilot to improve the ways we review trips and engage with our travellers. We place the utmost importance on the experience travellers have in-destination. So we work with Trustpilot to have this emphasis reflected in our reviews. We survey passengers and use the feedback to generate new procedures and new practices. And we share these ideas with industry partners, constantly working to make the travel industry a better and more inclusive place for travellers of all sorts.
We’re in the business of making dream vacations for globetrotters. It’s what we love to do. But to do this right, we have to know what we do well and what we can do better. Trustpilot helps us and our potential travellers: it shares the real experiences of our travellers with the world and helps us gather the most accurate information on how to improve and expand our services.
Trust us: we’re the travel experts and we’ve got the evidence to prove it.
21 Jan 2022, 4:03 p.m.