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Travel Alert - Important Information on Travel in Light of COVID-19

***Updated 11Nov 2020***

Goway’s primary concern has always been the health, safety, and security of our travellers. Since starting as a family-run company in 1970, we’ve put the safe experience of our travellers above everything else. This year, as we celebrate our 50th Anniversary, this commitment hasn’t changed and remains a key pillar of our identity as an organization. Goway’s greatest strength remains our staff, with their collective experience and professionalism, and while there is cause for concern, we wouldn’t be celebrating our 50th Anniversary without providing our clients the support they expect when they really need it the most. 

To all of our current and future travellers, there is nothing more important to us than your safety.

We are closely monitoring the coronavirus situation unfolding across the globe. We receive daily updates and are working closely with our travel partners in affected destinations to give our valued clients and our own people the best course of action in a constantly evolving scenario.

Travel Information:

There are now border restrictions and closings imposed by many countries of varying time scales. 

Before commencing any travel, we advise travellers to check the relevant Government websites for their destination and/or transit countries for restrictions. We also remind travellers to check either US or Canadian Government sites for up-to-date travel advisories. We also recommend US Citizens register travel plans in the Smart Traveler Enrollment Program or for Canadian citizens, Registration of Canadians Abroad.

Your Upcoming Goway Travel Plans

If you have an upcoming booking with Goway, your first point of contact should be your Travel Professional, who can guide you through the policies in place with regard to delaying or cancelling any affected travel plans.

If you are departing in the next 30 days, please contact us to discuss your options or conditions that may apply to your booking.

If you have only paid a deposit, in the current circumstances you can defer travel and transfer your deposit to another destination or date of travel. Your deposit is non-refundable, but is transferrable. Please note some restrictions may apply, please speak with your Goway specialist to clarify.

  • For situations where we, on your behalf, have paid supplemental deposits /payments to 3rd party suppliers, including airlines, the penalties of those suppliers will apply.

Airline COVID Statement Links

Aer Lingus                                                    

Aerolineas Argentinas                            


Air Canada                                                   

Air China                                                       

Air France                                                    

Air India

Air New Zealand                                       

Air Tahiti Nui                                            

Air Transat                                                 


All Nippon Airways                                  

American Airlines                                     

Austrian Airlines                                     


Bangkok Airways                                      

British Airways                                         

Cathay Pacific                                             

China Airlines                                           

China Eastern Airlines                            

China Southern Airlines                       

Copa Airlines                                              

Delta Air Lines  


El Al                                                                 


Ethiopian Airlines                                     

Etihad Airways                                           

Eva Air                                                           

Fiji Airways                                                  


Hawaiian Airlines           

Hong Kong Airlines          


Japan Airlines                                           

Kenya Airways                                           

KLM Royal Dutch Airlines                    

Korean Air

LATAM Airlines                                          

LOT Polish Airlines                                   


Malaysia Airlines                                    


Philippine Airlines                                    


Qatar Airways                                            

Royal Air Maroc                                        

Royal Jordanian Airlines                        

SAS Scandinavian Airlines                     

Singapore Airlines                                    

South African Airways                            


TACA International Airlines                  

TAP Portugal                                               

Thai Airways

Turkish Airlines                                          

United Airlines                                           

Vietnam Airlines                                     

Virgin Atlantic Airways                           

Virgin Australia                                          

WestJet Airlines                                        



Goway is committed to providing peace of mind to our travellers, whether booking travel to one of the affected regions or to one of over 100 other destinations worldwide. For more information email [email protected], call 1-800-387-8850, or review our updated Terms & Conditions.

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