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Commitments and Policies

With our travel plans on hold, it remains uncertain how long it will be before things return to normal. At Goway Travel, the safety of our travellers and the communities they visit is always our top priority. But we wouldn't be celebrating over 50 years in travel without having overcome crises like this together before, providing our clients with the help and service they expect in good and bad times.  

Below you will find full details of our commitments and policies to allow globetrotters to book with confidence at a time when they’re ready, such as our updated Flexible Deposit policy, info on Travel Insurance including a Cancel-For-Any-Reason option, and information on our long-term membership and financial involvement in travel consumer protection commitments such as USTOA which requires a US$1million pledge to protect travellers and travel agents.

Goway Travelmate

In order to make your return to travel as safe and seamless as possible, Goway is committing to the Travelmate program, offering every single Goway traveller a dedicated destination specialist to ensure peace of mind and a seamless process from first inquiry to final landing. Goway Travelmate ensures that you have someone in your corner who is up-to-date with the latest travel conditions and empowered to keep you safe and travelling in the future.

> View more information about Travelmate 


Consumer Protection

Booking Conditions

For your financial comfort in both the USA and Canada, Goway is a part of both the United States Tour Operators Association (USTOA) and the Association of Canadian Travel Agencies (ACTA). As a traveler, Goway's affiliations with many governing associations give you financial protection when you book or put a deposit down on a tour.

Learn more about Goway’s booking terms and conditions, including information about mandatory booking deposits, cancellations, amendment fees, and booking requirements. Get up to date with the latest policies and enjoy peace of mind when booking with Goway.

> Read about Consumer Protection

> View our Booking Conditions


Travel Protection Plans with Insurance

Privacy Policy

If you are like a lot of people these days, you don't just look forward to your vacations - you need them. A vacation is your opportunity to rest, relax, and recharge your batteries.

Unfortunately, many things happen that might cause you to cancel your travel plans or cut them short. Missing a vacation is bad enough; losing the money you paid for your vacation is even worse.

Protecting your privacy is important to us. We hope the following statement will help you understand how Goway Travel collects, uses and safeguards the personal information you provide to us on our Web site.

Read About Travel Protection Plans with Insurance

> View Privacy Policy


What our Customers are Saying

Striving to ensure that our clients have the most memorable trip, by building trusting relationships, is something that we've taken pride in since 1970! Hear what our globetrotters have to say about their recent experiences with us during current global events.



Let Us Plan Your Dream Vacation

Our team of Destination Specialists are at your service, ready to help plan and lock in your next vacation. Whether you're looking to travel now or later this year, looking for a fully customised private itinerary, escorted package or group tour, or just looking to find amazing value for your money, we have something that is just right for you. Simply share some information so we can design a tailor made itinerary based on your trip preferences.