As a Tour Operator offering many varied and distant areas of the world, it is essential that we know and understand our chosen destinations. Whether planning or advising about a particular country, it is very important to have the necessary expertise to do so. At Goway, we pride ourselves on having this expertise.
If we expect to have satisfied travellers, then the arrangements offered must be not only of the quality requested but must reflect the needs of that traveller. We strive to achieve this so that you, our valued customer will return and hopefully be a repeat customer and also tell your friends about us.
How do we achieve these high standards we set ourselves? In the planning stages for all tours, travel ideas and itineraries, we have very qualified product managers who know intimately the regions for which they are responsible. They travel there extensively and constantly. Because we cover different areas of our planet, this expertise is broken down into four main regions, the South Pacific, Asia, Africa and the Middle East and Latin America.
Hotels are usually chosen from first hand experience and we do not hesitate to make changes to our inventory should any hotel no longer meet our requirements. Destinations are constantly investigated for interesting and different things to see and do; restaurants recommended are either based on experience or because they are highly recommended by our local suppliers.
Our local suppliers who are an essential element are part of our “team” as once you arrive in your destination, we want to be assured you are going to be looked after. In the South Pacific, Goway has its own wholly owned office in Sydney, Australia. In other parts of the world, we choose our suppliers for their quality and expertise and many have been our associates for a long time.
Our sales staff, which is your first contact with Goway, are knowledgeable about the destinations they offer. They have usually travelled to these destinations but the reality is that they cannot be travelling all the time so we have strong and comprehensive ongoing training programmes to make sure they are up to date.