In order to ensure a seamless transition back into travel, Goway’s Travelmate program guarantees that travellers have a dedicated destination specialist assigned to them throughout the entire travel process, from their first inquiry to the moment they’re back home after their trip. This means that travellers will have someone in their corner to ensure that everything goes according to plan or to adjust on the fly in case of travel changes due to safety considerations.
With Travelmate, a dedicated destination specialist is assigned to each booking. This specialist is constantly updated with information and news about their assigned travel destinations, ensuring that they stay ahead-of-the-curve when it comes to adjusting travel plans. The value of Goway’s travel expertise has never been greater.
As well, all travellers have access to a Priority Phone Line for their booking and enjoy 24/7/365 Priority Assist from anywhere in the world via phone, email, or online chat. You will also receive a ‘Goway Welcome’ on arrival at the first leg of your journey. This ensures a safe and seamless arrival experience. After the vacation is over, each traveller will also receive a return credit of $100 per person to get you started on your next Goway Travel booking (or to gift to a friend to help them get travelling again).
Goway is also committed to the health and safety of each and every traveller and travel professional. We are working in close cooperation with partners to incorporate the four following cornerstones of safety into all bookings:
- The sanitation of commonly touched areas by tourism operators.
- The offering of disinfectant foams and gels at the entry and exit of every form of transportation or accommodation, be it plane, car, tour bus, or hotel.
- The requirement of face masks for travellers during transit.
- The requirement and provision of suitable physical distancing in and around tourism products and locations.
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