| Position Title: Reservations Manager
Division: Wholesale
Reports to: Atlantic & Pacific Region General Managers, Wholesale Location: Toronto JOB RESPONSIBILITIES Coaching - Manage, coach and develop wholesale team members in conjunction with General Managers to drive best performances and ensure agents achieve their monthly & yearly
- Support sales staff with daily reservation questions and customer complaints
- Review phone calls & online chat correspondence and drive department to provide exceptional customer service.
- Create, develop, & foster “team spirit” and morale. Motivate staff with incentives, celebrate achievements and create a “sell company culture.”
- Organize “Buzz” nights
Training - Foster a culture of learning and continual training, learning, and development
- Train and support new and struggling sales staff on all aspects of the sales role including sales, Tbox, and customer service
- Ensure staff are properly trained and partake in all relevant training sessions & quizzes; manage
- RISE training to increase number of Expert staff & SuperSellers
- Assist in revamping and implementing a new sales training program
Sales/Reporting - Monitor enquiry levels & distribute leads among team
- Monitor, increase, and report on conversion rates and sales regularly
- Ensure margins are maintained at minimum levels
- Ensure that targets/packages are understood
- Improve sales procedures; drive tbox improvements
Administration/Staffing - Contribute to a positive, inspirational, and supportive environment within the wholesale teams
- Assist in the recruiting/hiring process for new sales consultant
- Administer performance reviews and monthly non-sales performance evaluations where required
- Manage staff scheduling, attendance & payroll
- Communicate and enforce customer service, follow up procedures, and company policies
- Standardize procedures & reduce inefficiencies across all brands
- Attend and contribute to manager and team sales meetings
- Attend trade shows where required
KNOWLEDGE, SKILLS & ABILITIES - Proven experience in motivating, coaching & supervising employees
- Excellent sales and customer service skills and attitude
- Interpersonal, conflict resolution and team leadership skills
- Strong comprehension of sales targets & reports
- Highly organized
Our Offer: - Family business values
- Exciting destinations
- Excellent product to sell
- Vibrant team and culture
- Base draw and an uncapped commission incentive
- Comprehensive health/benefits package
- Paid personal days
- Team support working environment
- Ongoing training and development
- Familiarization tours
- Opportunities for discounted worldwide travel
- Excellent career advancement opportunities
- Opportunities to move to other teams and offices (including Sydney)
- We supply PC and other technology for @home Experts
How to apply: Please visit How to apply All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted. BECAUSE OF GOWAY’S HIGH STANDARDS ONLY THE BEST SHOULD APPLY. Let’s grow together. | 
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