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Sustainability

Sustainability hero image of people, planet, and wildlife

We’re Committed to a More Sustainable World of Travel

Guided by what matters to our team members, our travellers, and communities around the world, Goway is embracing responsible travel as a core aspect of our business.

In 2025, we launched a five-year, phased sustainability roadmap. To start, we are building strong internal foundations: developing policies, auditing products, and implementing reporting tools to track our emissions and guide future reductions. Over the coming years, we will progressively advance toward transparent measurement, accelerate action through decarbonization and supplier engagement, and scale successful initiatives across operations, supply chains, and customer experiences.

We know sustainability is a journey, not a destination—this roadmap represents our progress, as we continue learning and improving.

We are a family-owned business, and we think in generations. Sustainability isn’t just part of our strategy—it’s part of our responsibility to ensure future generations can continue to explore the world as we know it. 

Our Vision: 

To be the leader in customized travel experiences for Globetrotters, and to build a sustainable legacy for future generations.

It’s about creating journeys that leave travelers in awe, while also leaving the world better than we found it. 

Our Mission: 

To design customized travel experiences that reflect our passion and commitment to excellence—delighting our customers, fostering trusted partnerships, and practicing responsible tourism that protects wildlife, the planet, and supports local communities.

We’re redefining leadership in travel to mean more than innovation — it means ensuring that the people, places, and wildlife that inspire us are preserved for the future. 

Basket weaving, thailand

Consider Your Impact When You Travel

Travel has the power to create positive change when done thoughtfully. Our Good Traveller Guide offers simple, practical ways to make a difference - from supporting local communities and protecting wildlife to reducing your environmental impact. Together, we can ensure every journey helps the places and people we visit thrive.

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Xugana Activities

Explore Our Corporate Policies

At Goway, we believe travel should have a positive impact on people, places, and wildlife. Learn more about our commitments - including our Animal Welfare Policy, Partner Guide, and Anti-Slavery Policy - by visiting our Sustainability Policies page.

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Soneva Fushi Gardens

Share Your Feedback

We welcome your questions, comments, and ideas related to Goway’s sustainability journey. Whether it’s feedback on our policies, responsible travel practices, or partnership opportunities, we’d love to hear from you.

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ExcellentBased on 5,318 Reviews
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Thank you to Goway for a great and enjoyable 7 day tour in China, for our Canadian group of 14! Very special thanks to the local guides in Shanghai, Xi’an and Beijing ( Richard, Richard and James) who were second to none! Each was a knowledgeable ambassador for their home city, working hard to ensure our enjoyment and comfort, and to showcase the beauty of each area and its current and historical sites. They very kindly and patiently assisted everyone, and especially accommodated 2 of our group who encountered unexpected wellness challenges. The local bus drivers for our group were experts too, keeping us on time and safe on the roads and highways. Hotels were beautiful, welcoming, well located and appointed, quiet, comfortable and clean. Additional travel arrangements by air and high speed train went off without a hitch. KATHLEEN LLOYD
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This was the first time we used Goway Travel and Brooke Theron was absolutely the best to deal with. Our safari in Africa was fabulous and we were able to have all four questions answered before we left. It was a trip to remember and we would recommend both Brooke and Goway to other who are looking for a great experience. Thanks Brooke and Goway.Joyce Robinson
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We decided to go to France for 3 weeks in September and knew we needed help planning the trip (we made this decision in August so a very short time frame. We had traveled with Goway a few years ago and were hoping they could help. Our specialist, Farnaz Bagheri, was fantastic, she listened to what we wanted to do and where we wanted to go. She literally arranged everything with her French partners. The guides and drivers were wonderful the accommodations were excellent. Communication was easy from the first discussion to the time we got home. Farnaz planned for us an exceptional trip in a very short time frame. Promise next trip we will contact Goway much earlier. Thanks againSue Blake
Verified
Our experience was amazing! The booking process went great. We just had to pack our clothes and everything else was taken care of thanks to Goway Travel… Lori Mezzomo!!! Lori was fantastic. Everything from flights to transfers to excursions was perfect! Can’t wait to go back and i would definitely use Goway Travel again!!!Marie Idol
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Maria Spitman provided exemplary service to us! Her expertise, attention to detail, timely replies and kindness were unmatched. We will definitely recommend her to others who we know are considering travel to Asia. Alice Staniforth
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Michael Keon and his crew did a fine job coordinating our trip to Turkey. His contact in Turkey, Mr. Omer was in contact with us almost daily reminding us of our schedule and pick up info. He was terrific. Very informative and insightful guides. And large comfortable vehicles on every trip. Awesome trip. Tom and Sharon Tom and Sharon, Toronto, Canada
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We loved the trip itinerary and everything was organized so well! Lori was always very responsive and answered our questions promptly. Thank you for an amazing trip!Jelena Poprzen
Verified
As a travel advisor, I recently booked a group of clients on a Goway tour in China following their paddleboat competition, and I couldn’t be happier with the experience. Christine and Tanya in the groups department were incredibly helpful and made the entire process seamless. Their support was greatly appreciated! The feedback from my clients was overwhelmingly positive, with particular praise for the local tour guides, who helped make the trip so memorable. Everyone had a wonderful time. Thank you, Christine, Tanya, and the Goway team, for taking such great care of my clients. I would happily recommend Goway and look forward to working with them again!customer
Verified
I wanna start off by saying that Farnaz our agent was excellent!!! she planned the whole experience from start to finish. We did not have to worry about one thing the entire trip. All the hotels were great. Our transfers from hotels to fairies to airports were all available and always on time. The excursions she planned for us were all top-notch. I was a little skeptical, but just finding GOWAY online stumbling across it. But I’m so glad I made the choice to use them. I hope they definitely using the company again and especially our agent Farnaz!!! Thank you do mych for a wonderful experience! Catherine
Verified
Our goal for this trip was a stress free honeymoon where we did not have to think about anything! Goway made that successful. Everything was planned and ready for us. We just had to show up. Brooke recommended fantastic accommodations that were in great locations, clean and comfortable. The tours were took with Thompson's Africa were incredible as well. Brooke was helpful throughout the entire booking process & we wouldn't have had such an incredible experience without her. We really loved our South African holiday and hope to travel there or other locations again with Goway.Taylor
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