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Sustainability

Sustainability hero image of people, planet, and wildlife

We’re Committed to a More Sustainable World of Travel

Guided by what matters to our team members, our travellers, and communities around the world, Goway is embracing responsible travel as a core aspect of our business.

In 2025, we launched a five-year, phased sustainability roadmap. To start, we are building strong internal foundations: developing policies, auditing products, and implementing reporting tools to track our emissions and guide future reductions. Over the coming years, we will progressively advance toward transparent measurement, accelerate action through decarbonization and supplier engagement, and scale successful initiatives across operations, supply chains, and customer experiences.

We know sustainability is a journey, not a destination—this roadmap represents our progress, as we continue learning and improving.

We are a family-owned business, and we think in generations. Sustainability isn’t just part of our strategy—it’s part of our responsibility to ensure future generations can continue to explore the world as we know it. 

Our Vision: 

To be the leader in customized travel experiences for Globetrotters, and to build a sustainable legacy for future generations.

It’s about creating journeys that leave travelers in awe, while also leaving the world better than we found it. 

Our Mission: 

To design customized travel experiences that reflect our passion and commitment to excellence—delighting our customers, fostering trusted partnerships, and practicing responsible tourism that protects wildlife, the planet, and supports local communities.

We’re redefining leadership in travel to mean more than innovation — it means ensuring that the people, places, and wildlife that inspire us are preserved for the future. 

Basket weaving, thailand

Consider Your Impact When You Travel

Travel has the power to create positive change when done thoughtfully. Our Good Traveller Guide offers simple, practical ways to make a difference - from supporting local communities and protecting wildlife to reducing your environmental impact. Together, we can ensure every journey helps the places and people we visit thrive.

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Xugana Activities

Explore Our Corporate Policies

At Goway, we believe travel should have a positive impact on people, places, and wildlife. Learn more about our commitments - including our Animal Welfare Policy, Partner Guide, and Anti-Slavery Policy - by visiting our Sustainability Policies page.

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Soneva Fushi Gardens

Share Your Feedback

We welcome your questions, comments, and ideas related to Goway’s sustainability journey. Whether it’s feedback on our policies, responsible travel practices, or partnership opportunities, we’d love to hear from you.

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The destination specialist I've worked with (Kim Rawlings) has provided exceptional service. She is very knowledgeable of her region and everything they have to offer. She is very prompt in her communication and follow-up. She listens and is very attentive to my client's needs and wants. Kim's personality makes one feel like they've known each other for years. If GoWay had a customer service model, Kim is it.T. Jackson, Tribe Trek Travel
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We had a wonderful and amazing two weeks in North-West Scotland. Shoutout to Jacqueline at Goway Toronto and the driver/guides with Rabbie's minibus tours (Stefan and Willie). Well-chosen hotels and no worries with dietary requirements; every detail was taken care of. Thank you! Ben Daube
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Katie was professional, extremely responsive, and very welcoming to work with! We appreciate the recommendations, thoughtful edits, and the expertise. Would definitely recommend Goway travel and working with their team.Parking.com Customer
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Such thoughtful and sincere communication with my advisor Katie! Even though the trip didn’t come into fruition as expected, she still remained committed to adjusting around our itinerary every step of the way. I’m very thankful for the opportunity she gave us as well as just general ideas for the trip.Jenna
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Working with Isabella on a families trip to Ireland! The itinerary was 2 weeks, self drive with many excursions and a family wedding in the middle of it all! She was amazing from start to finish! She answered every question my clients had! She gave the best recommendations! So many details and planning went into this amazing trip! If i could give 10 stars I would! She would call me to make sure everything looked great! Thank you Isabella at Goway! You are the BEST and made this so easy for everyone! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Christine Amling
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I just returned from escorting 34 people to China with four stops. We had hotels, local guides and extensive daily sightseeing. We had flights and we had high speed rail. There were numerous components that could have gone wrong but did not. I would like to highly recommend local guide Yoyo in Shanghai as well as Kevin in Xian. Two of the best guides I have ever had anywhere in the world. Suzette Castro and her team at the Goway Group Department did an excellent job helping me put this together. I was demanding, they were totally cooperative. It went well. I will be back. Amy Fink, CTC at Blue Ribbon Travel ArrangementsAmy in San Bruno, CA
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Had an extremely great holiday in China and hongkong & Thailand! Quite a few $$$(More than what we had planned, but if you want top luxury and experience - never haggle) Ameet our destination specialist was prompt and professional. He gave us the right suggestions and planned our trip meticulously and without interruptions. Goway 24 x7 customer service is incredible and I would definitely book my next trip with Goway! Angela Warren
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GoWay promise became a full reality with flexibility to adjust to life events such as 12 hours flight delay from Navegantes airport to Galeao airport.AVELINO Lima
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We recently took at trip to China. We toured Bejing, Xi'an and Shanghai. We had a wonderful time. Everything was perfect. The Guides were very friendly and knowledgeable. The food was plentiful, the shows were wonderful and the accommodations were excellent. We saw everything we wanted to see and more. It was everything we had hoped for. Thanks you very much Goway. Sharon Levy
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Our Agent Katie Stephenson is what made this trip amazing...!! I mean the trip was great in itself...!! Katie worked with me planning a getaway to Australia for my wife's 60th b-day... After going through a few dates and activities...I realized Our passports were going to be expired a few days before...!! Katie helped us get them expedited...She changed dates and activities to fit out 2 weeks I planned...I moved the dates a few times & Katie adjusted... Katies availability and response time we great. Whether it was via email, phone she was available.... even with time difference she would get back at a good time... So, my wife and I had an amazing time..Melbourne then on to Cairns and lastly Sydney...!! Katie planned morning excursions...1/2 day trips and full day trips...we had a blast..!! I am grateful to Katie for working with me and making this trip an amazing experience. Katie & GoWay Travel reps. were available even while we were in Australia.. Great time, great experience and Katie was a huge part in making it happen...Thank you for an amazing time Katie/GoWay Travel..RSE- Development Corp
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