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Our Policies

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Consumer Protection Plans

When the unthinkable happens, you’re covered by Goway’s various consumer protection plans and programs across Canada and the United States. Rest easy when your travel.

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Hieroglyphics on a tomb in Luxor

Terms and Conditions

It’s never fun reading the fine print, but we’ve got the full legal details of booking with Goway that will keep you informed and offer you peace of mind.

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View to a pagoda in Kyoto, Japan

Privacy Policy

Your data is safe with us whether you’re browsing our website or subscribing to our newsletters. Keep informed about how Goway uses your data and protects your privacy.

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Backpacking

Commitment to Accessibility

We strive to provide a website that is accessible for travellers from all walks of life. Learn more about the steps we’re actively taking to help share our love of travel with as wide a community as possible.

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What do Goway's travellers say?

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Discover Ghana with Goway Groups
I am a travel agent and escorted a group to Ghana. We had a fabulous time! Goway made it so easy and the process was seamless - from itinerary building, booking, and all the fine details! Keren Samuels at Goway Groups was phenomenal, responsive to all questions, and very supportive! We will definitely be planning another trip with her to Africa!
berlinda bowdwin
Tip top knowledge, planning and performance
We have used Goway Travel for 2 trips this year after a recommendation from a colleague. Goway planned everything, and no request was too small for them. Service and response times to questions were fast and knowledgeable. Before departure, we were given a very detailed and comprehensive travel document that covered everything and more. On the trips, the planning was executed flawlessly. There was a billing error by a hotel in Australia which Goway had fixed same day on which we sent them an email. On each trip, we had different reps based on geographic expertise, and both were suburb, which leads us to believe that top drawer performance is the Goway culture.
Wes Brown
Goway Travel came through for us in Australia
We had a wonderful eight week self-drive down the east coast of Australia thanks to Goway Travel. After our first week in Australia we realized it was taking too long to research accommodation and excursions so I contacted Goway for assistance. (We used Goway for a trip to New Zealand in the past). Alice put an itinerary together for us on very short notice. Even though she was in Canada and we were in Australia she responded quickly to any questions or concerns. Overall, we were very happy with our accommodations and excursions.
Sharon P.
South Africa Group Trip
I recently partnered with Goway to plan a luxury group trip to South Africa, and they delivered an incredible experience from start to finish. The itinerary was thoughtfully crafted, well-paced, and filled with meaningful excursions—my clients especially loved the Soweto tour, safaris, and wine country. Their guide Brenda was a standout—warm, professional, and unforgettable. The prearranged meals, comfortable transportation, and hand-picked accommodations made travel smooth and enjoyable for all. Goway was a reliable and attentive partner throughout the planning process, and I look forward to working with them again for future group adventures! Special shoutout to Frank & Tanya for being gems all throughout the planning process and handling the changes along the way, they truly made me look like a rockstar to my clients.
Customer
Trip to Peru
I connected with Goway Travel (my first time) to plan my recent visit to Peru for 10 days. Amanda DeOliveira, was my destination specialist and I can only call her "Amazing Amanda". Since my first call with her, she provided me regular guidance in planning the itinerary and choosing the activities. I realized her planning and understanding of my needs when I went on this adventure and thoroughly enjoyed it. The entire trip was well structured and I never felt rushed to enjoy every day during this trip. I had a couple of specific requirements and they were catered to. I will be remiss if I do not mention the local support at Condor Travel in Peru. Goway Travel made my experience extraordinary and I will connect with them for my future tours. They are a definite recommend for travellers who like to explore the world without any worry.
sureshiyer26

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